Jetbajee FAQ — all your questions
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No, per Jetbajee policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being suspended and any balance being forfeited. One account is all you need for responsible gaming.

On the login page, click "Forgot Password?" and enter your registered mobile number or email address. After OTP verification, you can set a new password. If you no longer have access to your mobile or email, please contact the support team.

Some details such as your email or mobile number can be updated directly from your account settings, though identity verification may be required. To change your name or other important information, contact our support team and submit the necessary documents.

Yes, you can close your Jetbajee account if you wish. Contact the support team to do so. Make sure to withdraw any remaining balance before closing, as withdrawals may not be possible afterwards. A temporary self-exclusion option is also available as part of responsible gaming.

After logging in, go to "Deposit" from your dashboard. Choose a payment method, enter the amount, and follow the on-screen instructions. Deposits can be made via mobile banking, internet banking, or electronic wallets. Your balance is typically updated within a few minutes of a successful deposit.

The minimum deposit on Jetbajee varies by payment method. For mobile banking, it typically starts from BDT 200. Visit the deposit page and select your preferred method for the latest limits, or ask our support team.

After making a deposit, your balance usually updates within 5-15 minutes. If it takes longer, contact Jetbajee support with your transaction ID or a screenshot. Most cases are resolved within 1-2 hours.

Jetbajee does not charge any fees on deposits. However, your bank or mobile banking provider may apply a small transaction fee. Check your payment app's fee schedule before making a deposit.

Jetbajee typically processes withdrawal requests within 15 minutes to 24 hours. Mobile banking withdrawals are usually the fastest, while bank transfers may take a little longer. Larger amounts may require additional verification.

The minimum withdrawal amount is generally BDT 500 or close to it, though this may vary by payment method. Check the withdrawal page or contact our support team for the latest limits.

If a withdrawal is cancelled for any reason, the amount will be immediately returned to your Jetbajee wallet. You'll be notified of the reason via email or an in-app notification. Contact our support team if you need further assistance.

Bonus funds cannot be withdrawn directly — you must first meet the required wagering conditions. Each bonus has its own terms. Once the conditions are fulfilled, any winnings earned from the bonus can be withdrawn. Read the terms of each bonus for full details.

New members receive a welcome bonus on their first deposit after registration. The bonus amount depends on the deposit size and is subject to specific terms and conditions. Jetbajee also runs special promotional bonuses from time to time.

Wagering requirements mean you must bet the bonus amount a set number of times before you can withdraw it. For example, a BDT 100 bonus with a 30x wagering requirement means you need to place BDT 3,000 in bets. Each bonus has its own terms — read them carefully.

Yes, logging into Jetbajee every day earns you a daily bonus. The bonus is credited to your account automatically upon login — no extra steps required. Logging in on consecutive days increases the bonus amount.

You'll find your referral code in your account. Share it with friends, and when they sign up and make a deposit, you'll earn a referral bonus. The bonus is typically a percentage of their deposit amount. The more friends you refer, the more you can earn.

Jetbajee offers 500+ games, including slots, Live Casino, Sports Betting, bingo, fish games, lottery, and more. New games are added every week. Each game has its own rules and return-to-player (RTP) rate.

In Live Casino, real dealers run casino games in real time. You can enjoy roulette, blackjack, baccarat, poker, and much more. To play, you need a sufficient account balance and a stable, fast internet connection.

Minimum and maximum bet limits vary by game. Generally, bets start from as low as 10-50 BDT and can go up to thousands of BDT. Full details are available within each game lobby. Choose a game that fits your budget.

If you lose connection during a game, all transactions are saved automatically. Once you reconnect, the game typically resumes within 1-2 minutes. If it doesn't, or if you experience any issues, contact support and provide your game ID.

Yes, Jetbajee uses advanced encryption technology to keep your personal and financial information secure. All connections are protected with an SSL certificate and the database is encrypted. Your password is never stored in plain text.

Two-Factor Authentication is an extra layer of security that protects your account from unauthorized access. Once enabled, you'll need to enter an OTP code in addition to your password at login. Go to Settings to activate 2FA and follow the on-screen instructions. We strongly recommend keeping it turned on.

A strong password should be at least 12 characters long and include uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$%^&*). Avoid using your name, date of birth, or simple number sequences. Change your password every three months and never reuse passwords from other sites on Jetbajee.

Contact our support team immediately and let them know your account has been compromised. Do not attempt to change your password on your own, as this could complicate things further. The support team will secure your account and monitor any unauthorized activity.